UserZoom helps businesses optimize User Experience of Web-based products and Mobile Apps. The benefits of good UX Design and Usability are many and the ROI is high. However, designing excellent customer experiences is not an easy task and user testing has become a crucial aspect of User Centered-Design and Software Development. That's why we’ve developed a feature-rich, cost-effective SaaS (Software as a Service) solution for online UX research and testing. It’s used by highly demanding UX Professionals and Online Marketers around the world.
About the Position
Amazing things are happening at UserZoom and we are looking for a proven sales professional to join our team. As an Account Manager for the North American market, you will be responsible for growing revenue and maintaining annual renewals with existing Enterprise customers in your specific vertical. Working with Fortune 500 companies, you will be a trusted advisor partnering with some of the most talented people in UX, Product and Design to help influence corporate UX strategy.
Through a mix of customer retention and upsells, your success will be rewarded with uncapped earning potential. You will be a key member of our dynamic Account Team and your role will include building partnership plans with your customers, owning internal account plans, delivering Executive Business Reviews (EBRs), and ensuring the customer journey is followed. Through these activities you will be able to retain and grow the book of business within a focused group of accounts.
Our most successful Accounts Managers are experts at building relationships and understand the importance of truly getting to know their customers. They do this through perceptiveness, constant curiosity and the ability to challenge customers in a productive way. Ultimately, they demonstrate critical thinking which enables them to deliver business goals under pressure, identify new opportunities and build long term mutually beneficial customer partnerships.
UserZoom offers competitive benefits for our US employees including:
UserZoom’s combination of software, services, and participant sourcing capabilities empower the best brands around the world to get the user experience insights they need to create great experiences. Our all-in-one solution enables any enterprise business to scale their UX research independentl...