Dermatica (part of the HeliosX group) is a fast growing skincare startup offering personalised skincare to help customers look and feel their best. We're already the leading provider of personalized skincare in the UK and are expanding rapidly in Europe and the US. We are constantly looking for enthusiastic, creative people with a passion for skincare and brimming with ideas to see us through the next evolution of our brand as our service becomes ever more sophisticated.
We exist to improve the quality of life for everyone using innovative health tech. We have a comprehensive disciplinary medical team including, Consultant Dermatologists, Pharmacists, Physicians, and Clinical Researchers. Our core mission is to make evidence based treatments more accessible and affordable.
HeliosX is dedicated to improving the quality, accessibility and affordability of healthcare for all. We’re on a mission to transform how healthcare and skincare are delivered, and we’re doing this through a market-disrupting combination of technology, science and excellent clinical care.
The Dermatica Global Customer Care team is looking for an enthusiastic, thoughtful, and highly motivated individual who is passionate about creating an innovative customer experience and building strong relationships with our customers. The position plays a crucial part in the overall online customer experience the company offers.
In this entry-level role, with huge opportunities for progression, you will be the first point of contact for our customers and engage with them on email, social media, and livechat. Our advisors answer a variety of questions from billing & subscriptions queries, treatment support, online account issues to questions surrounding our products and company. Our customer care advisors are strong representations of the Dermatica mission, values, and voice.
You will work alongside the Responsible Pharmacist & Clinicians to ensure exceptional clinical care is consistently delivered and patient safety is never compromised.
Please note that this is primarily a remote based position, however you are free to use our office facilities if you are located nearby.
Your main responsibilities will include, but are not limited to:
Desired but not essential: