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Customer Experience Specialist

  • DocPlanner Group
  • Full time
  • Turkey
  • 02/04/2021


We are a marketplace for doctors & patients and provide practice management software to tens of thousands of doctors.

We serve 40 million patients to make over 1 million appointments with doctors each month. That makes us a market leader in 8 countries.

We believe in humility, radical honesty and results, not excuses.

We believe that if your passions and talents match the job, magic happens. Almost 1400 of our team members make magic happen every day.


It’s all about the experience!


The Customer Experience Specialist is the expert of our marketing and sales organization, playing a pivotal role between our customers, Customer Success departments, product and other internal teams. As a member of the Customer Experience team you’ll be committed to providing a 360-degree positive experience in all interactions and as a result, increasing engagement of our customers, building long term relationships with individual customers and facilities. Your daily work will be very close to Customer Success and marketing automation tools.


Responsibilities:

  • Engaging our SaaS users
  • Building long term relationships with our customers
  • Developing marketing automation in Turkey :) (HubSpot, Appcues)
  • Planning and creating interesting content which converts
  • Create internal flows in order to make Customer Service work easier and more efficient
  • Take care of customer experiences on each stage of their customer journey

Requirements

If you:

  • Have at least 1 year experience in marketing or customer experience department
  • Can show us projects in which you succeeded
  • Are both creative and logical thinker
  • Have ideas on engaging SaaS users
  • Consider yourself a mini-CEO
  • Have perfect skills to work in group and ability to convince people to work with you
  • Love challenges and you're not afraid to test new approaches and ideas
  • Are well organized and detail oriented (devil is in the details!)
  • Speak english

then this job may be for you!


Benefits

We offer:

  • Work with smart people who know their stuff
  • Huge autonomy,
  • An opportunity to grow with the company
  • Gym (when we go back to our cool office)
  • Employee Stock Option Plan
  • Performance Bonus
  • Private health insurance

About DocPlanner Group

Our team is carefully balanced with the best specialists in the healthcare market and experts... Bla bla bla.. Like you've never heard that before!But you're here and this means you are interested to find out what it's like to be in our team. For real. So get in touc...

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