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Customer Retention and Loyalty Lead

  • Student Beans
  • Full time
  • United Kingdom
  • 29/05/2021

About Student Beans

Student Beans is the world's leading student loyalty network. We produce our award-winning technology for the biggest retailers on the planet, connecting them with the youth market. Featuring in The Sunday Times Tech Track 100 2020, a list of the fastest-growing private tech companies in Britain, Student Beans consistently innovate to offer new solutions that satisfy our consumers and drive ROI for our clients.

Also accredited as a Great Place to Work in 2021, Student Beans is constantly striving to empower employees in their daily work, as well as offering flexible solutions to encourage a healthy work life balance.

In the last two years alone, Student Beans has tripled the size of its teams in London, Manchester, the US and Australia- but we’re not stopping there! We have an incredibly exciting journey ahead with our brilliant employees driving our success, and we’re looking for more talented individuals to join us.

About the role

As a result of our incredible success and growth, we are looking for a Customer Retention and Loyalty Lead to join us. Responsibilities include:

  • Strategy and Vision - you'll be responsible for owning and developing Student Beans' global CRM strategy, optimising the performance of our current email & app channels while exploring new & innovative ways of reaching our users.
  • Data - placing data at the forefront of all your decisions, you'll collaborate with Product and Commercial teams to test, experiment and build influential campaigns.
  • Growth - as a pioneer of customer retention, you'll be constantly growth-hacking and developing our CRM capabilities. This role will involve broadening our areas of focus, communicating more effectively with our users, engaging them at critical lifecycle moments & turning them into advocates for our brand through referral.
  • Team Management - you’ll lead, inspire and empower a growing cross-functional CRM team and oversee the delivery of campaigns.


About You

We’d really like to hear from you, if you have...

  • Proven success building and executing a global, multi-channel CRM strategy, including referral programs & customer communities.
  • Industry experience in eCommerce/digital and ideally B2C, where you have built customer retention programmes.
  • A strategic and visionary mindset - you have created and executed a company's CRM strategy from scratch.
  • A passion for data and growth-hacking - you love to test, iterate and innovate, and every decision is driven by data.
  • Experience managing and building teams would be ideal.
  • Fantastic communication skills - you've collaborated closely with Product, Data & Commercial teams.


Life at Student Beans

We are passionate about our mission to empower students to thrive and believe our success is only due to our fantastic team, their different backgrounds, experiences and beliefs. At Student Beans our culture is welcoming and empowering, everyone has a voice and direct impact on our journey.

Here are just a few things that make Student Beans an awesome place to work:

  • Competitive salary.
  • Remote first working environment, meaning you are not obligated to come into the office, you can choose the environment you think you excel best in!
  • Flexi-time, including Flexi Fri-yay which gives you an opportunity to finish at 1.30pm!
  • Vibrant, purposeful and social environment - famous winter parties and summer getaways, regular socials and adventurous activities.
  • Focus on welfare - gym membership, wellness challenges, EAP and health cash plan
  • Mental Health First Aider
  • In house performance and development coaching
  • Access to the ‘Student Beans Library’
  • Volunteer Days. Student Beans believes in the benefit of volunteering and we believe everyone can play a role in the community!
  • Incredible partnership discounts for the biggest brands in the world: Google, Apple, TopShop, Ted Baker, GymShark, Domino's, Uber … to name a few!

Check out our Careers site to see for yourself!

Due to the high volume of applicants we can only respond to shortlisted applicants. By submitting your application, you agree that Student Beans may collect your personal data for recruiting, global organization planning, and related purposes. Our Applicant Privacy Notice explains what personal information and where we may process, our purposes for processing, and the rights you can exercise over Student Beans' use of your personal information.


About Student Beans

Student Beans is an industry-leading, global marketing platform. We produce our award-winning student verification technology for the world’s most famous brands such as Google, TopShop, Microsoft, Apple, and Domino’s, connecting them with the youth market and driving hundreds of millions of p...

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