Customer Success Executive

TuoTempo is the fastest growing healthcare CRM software-as-a-service in Europe specialized in digitizing healthcare providers by redesigning the patient experience. Our groundbreaking technology is the preferred choice of the biggest healthcare providers in Spain, Italy, and other markets. We are now looking to expand with new team members in order to revolutionize healthcare! If you look for more information please check our website http://www.tuotempo.com.

We are looking for a talented Customer Success Executive who is excited about working in a start-up and will thrive in a fun, everchanging - challenging environment. The Customer Success Executive will provide strategic guidance and apply best practices to Tuotempo customers in Italy.

Customer Success Executives are not Relationship Managers or Customer Support Representatives. They are strategic consultants who excel in identifying customers’ key areas of improvement, who are tech-savvy critical thinkers and they possess great interpersonal skills and are 100% customer-oriented.

ROLE

• Develop an in-depth analytical understanding of the customers' challenges, opportunities, and our product, then act as the customers’ consultant to achieve customer success.
• Get in touch with the customers in optimal frequency, gather feedback, understand their new challenges, communicate ROI and encourage deeper feature adoption to answer their needs,
• Proactively identify upsell opportunities within the assigned customer portfolio and include them in the engagement plan of the customers.
• Analyze all customers who may not be succeeding with our product, work with them to understand their issues, overcome objections, and articulate solutions.
• Ensure high client satisfaction and retention. Keep track of these metrics.
• Gather structured, data-driven insight on our customers, and provide intelligence to the product team.

Requirements

• 3 - 6 years of work experience as Customer Success or in account management.
• Experience within an enterprise software industry as a must
• B2B upselling experience as a must
• Excellent communication skills - using language with precision, easily presenting arguments and synthesizing reports,
• Can build trust with different levels of specialists and managers in an organization,
• Proactive, focused, persistent,
• Have preferably experience with project management or business analysis,
• Attention to data, analytic mind
• Good with numbers and people equally,
• Italian fluent,
• Preferably speak English.

Benefits

We offer:

• Working in a challenging dynamic environment,
• Autonomy and impact on what you do,
• Flexibility,
• Learning from some of the best people in the industry,
• Remote working possibility,
• Other