Your browser does not support javascript! Please enable it, otherwise web will not work for you.

Customer Success Manager

  • Quantexa
  • Full time
  • United States
  • 17/07/2021

About Quantexa:

Founded in 2016 with only a handful of individuals, Quantexa was built with a purpose that through a greater understanding of context, better decisions can be made. 5 years, 6 locations and 300+ employees later we still believe that today. We connect the dots within our Customers data using dynamic entity resolution and advanced network analytics to create context, empowering businesses to see the bigger picture and drive real value from their data.

Due to the continuous success and high demand from our Customers, we are looking for an Enterprise Customer Success Manager with a proven track record in big data projects to join the Quantexa family.

Opportunity:

Customer Success exists at Quantexa to own our customer journey to drive customer outcomes and proven value so we retain them for life and continue to expand out relationship. If you have a passion for driving customers value then we want to hear from you.

We are recruiting for an Enterprise Customer Success Manager with a strong background in financial services or financial crime compliance. Customer Success Managers play a key role in Quantexa by being the voice of the customer and challenging the customer to do more with our technology. You will obsess daily over our customers outcomes, adoption, and overall satisfaction with Quantexa to enable expansion opportunities and protect customer retention.


What You'll Do

  • Establish consultative and trusted relationships with clients
  • Understand client business goals and anticipate future opportunities to help develop our product roadmap
  • Ensure client expectations are consistently exceeded
  • Cultivate the correct environment for upselling and identify expansion opportunities
  • Drive planning sessions to ensure clients are able to fully realise the value from Quantexa
  • Plan and drive best practice sessions to ensure users are adopting and using Quantexa
  • Conduct quarterly business reviews and check-in points with key clients
  • Identify and target expert services engagements to drive customer outcomes
  • Collect client feedback to act as internal advocate for our clients
  • Communicate regularly with the customer to evaluate satisfaction

Requirements

  • Customer Success, Account Management, Pre-sales or relevant client-facing experience
  • Experience in Compliance, AML or Fraud technologies
  • The ability to partner and work with dispersed teams to bring the best of Quantexa to our clients
  • Effectively deal with difficult and challenging situations
  • Strategic and analytical thinker who can transition between strategy and detail conversations when required
  • Comfortable with a fast-paced scaleup organisation
  • Be able to influence and take customers on a journey

The ideal candidate would have:

  • Experience in financial services, fraud or financial investigation functions
  • An understanding of common change management methodologies such as Prosci
  • Experience in big data and complex IT programs

Benefits

Why join Quantexa?

We know that just having an excellent glass door rating isn’t enough, so we’ve put together a competitive package as a way of saying thank you for all your hard work and dedication.

We offer:

  • Competitive Salary
  • Company Bonus
  • Private healthcare contribution
  • 401k 5% matched
  • 20 days

About Quantexa

Quantexa was incorporated in March 2016 and has quickly demonstrated extraordinary success including: raising significant investment Series B funding in July 2018; completing a number of highly effective, live client engagements and expanding to a team of more than 200. The team includes experts ...

Similar positions

IT Customer Success (Portuguese-BR)

  • Hostinger
  • Brazil

IT Customer Success Specialist

  • Hostinger
  • Lithuania

IT Customer Success Specialist (English)

  • Hostinger
  • Philippines

IT Customer Success Specialist (Spanish)

  • Hostinger
  • Argentina

Associate Client Success Manager for Live Chat Ser

  • HelpFlow
  • Philippines