Customer Success Specialist (Spanish)

We are technology-driven and thirsty for improvement. Our business model is based on Customer Obsession - we start by listening to what our Customer wants and work our way backwards. Are you ready to join the frontline of the business?

The Customer Success department is more than just chatting with people - it’s about enabling the Customer with technical help to grow their business further. We treat our Customers like we would treat our friends: quick responses, efficient assistance and genuine communication is what defines quality service.

Working five days a week, the Customer Success Specialists are constantly confronted with Rubik’s cube-worthy problems. We are looking for a culture fit - a proactive and diligent person who envisions themselves becoming the next big IT specialist.

What you will do:

• Communicate with Customers via live chat and answer their queries in Spanish;
• Fluency in communicating with your fellow colleagues in English;
• Provide quality Customer service experience by answering incoming chats;
• Focus on the Customer’s success by offering relative services;
• Dive deep into the world of IT by continuous polishing of your technical background;
• Deliver impactful work on a company scale.

What we expect:

• Clear English and Spanish communication;
• Strong interpersonal skills;
• Flexible work schedule (morning/day/night shifts, including weekends) according to business needs;
• Ambition to develop your knowledge in IT.

What we offer:

• A month’s course in technology, product and communication knowledge;
• Individual monthly bonuses and regular salary reviews;
• Continuous personal development;
• A supportive team who are eager to share their knowledge and spend time with you!

Please submit your resume in English and the selection process will be done in the English language. Cannot wait to meet you! :)