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DevOps Engineer - SRE (Site Reliability Engineer)

  • UserZoom
  • Full time
  • Spain
  • 14/06/2021

Hi, we're UserZoom - nice to meet you! If you’ve never heard of us before, we help companies get the user experience (UX) insights they need to deliver great digital experiences at scale through our all-in-one software platform (both web and mobile) and professional services teams.

We believe that every company will soon be a digital experience company, and we want to help make those digital experiences better. We do this by providing UX insights to some of the biggest brands in the world so they, in turn, can improve the experience they give their customers.

Check out more info here:


As part of the Engineering Team, you will have a great opportunity to contribute to building on our SaaS platform. Working alongside our global team (our UZ family can be found in the US, UK, Spain, and Poland) you will be responsible for creating something truly amazing - the UX industry is an exciting place to be right now. As UserZoom grows, so does our focus on your career and personal development. And more importantly, the team here at UserZoom is like a family - we're both supportive and welcoming of new team members.

Key Responsibilities

  • Building and deploying cloud-native applications: continuous delivery, containerization, and observable systems.
  • Advocating for SRE, Platform Engineering & DevOps/GitOps Best Practices in a Cloud Microservices architecture.
  • Daily analyzing and designing reliable & scalable Engineering solutions.
  • Curating the Production environment by monitoring availability and taking a holistic view of system health.
  • Scaling systems through automation, improving velocity and reliability.
  • Driving incident management process and supporting a blameless postmortems culture.
  • Being part of the Development team and working in close collaboration with the Operations team to improve services via rigorous testing and release procedures.
  • Troubleshooting, evaluating and resolving operational challenges and bottlenecks. Contributing to defined SLO's and runbooks.
  • Managing availability, latency, performance, efficiency, change management, monitoring, emergency response, and capacity planning.
  • Creating sustainable systems and services through automation and uplifts.

A few things we require for this position

  • Strong sense of ownership, customer service, and integrity demonstrated through clear communication.
  • Working experience with distributed systems, including Microservices, Service Mesh, Serverless, and Event-Driven architectures.
  • Experience with Kubernetes, Envoy, Istio, Ambassador/Emissary and/or Kafka.
  • Understanding of full-stack Observability, Instrumentation, telemetry and resilience patterns.
  • Expertise with cloud-continuous deployment based software development lifecycles. Understanding of GitOps paradigm and CI/CD tooling (GitHub Actions, Jenkins, ArgoCD).
  • Technical knowledge of Cloud IaC tools (Terraform/Terragrunt, Helm)
  • Solid understanding of the Linux Operating System, including Kernel, Memory, Process, Threads, Static / Shared Libraries, IPC, Signals.
  • Understanding of networking and protocols such as: HTTP, HTTP2, DNS, ECMP, TCP/IP, ICMP, the OSI Model, and Load Balancing strategies.
  • Working knowledge and understanding of OODBMS, in particular MongoDB.
  • Familiarity with the AWS Stack.
  • Proficient with programming languages: Python, bash, Node JS is a valuable bonus.
  • Passion for eliminating repetitive manual processes using automation.
  • Fluent English.


  • Career path
  • Birthday as an additional holiday
  • Spanish/ English lessons
  • StockOptions
  • Referral program
  • Flexible retribution
  • (Zoom) Team building activities
  • Flexible working hours
  • Private Health insurance (AXA)
  • Training & development program
  • International working environment

About UserZoom

UserZoom’s combination of software, services, and participant sourcing capabilities empower the best brands around the world to get the user experience insights they need to create great experiences. Our all-in-one solution enables any enterprise business to scale their UX research independentl...

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