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DUTCH speaking B2B Retails Support - Customer Serv

  • transcosmos (TCIS)
  • Full time
  • Hungary
  • 23/04/2021

Languages: English (B2), Dutch (C1)

Hours to cover: Monday-Friday, 9:00 AM - 18:00 PM, 8hrs / day, 40 hours / week

As a Customer Service Representative, you will be primarily responsible for providing frontline customer support, technical support and e-commerce after-sales service via phone, chat and/or email. You will provide information about products and services, help with processing orders, respond to customer enquiries, and process returns.

Key Tasks:

  • Repairs calls and emails - Looking up repair status and questions about repairs for business that have sent watches in on behalf of consumers. Tracking, lost in post claims, explaining quotations, adding missing proof of purchase to the system , copy invoices and quotations
  • Requesting credit notes when items cannot be repaired or replaced
  • Swap offers - sending B2B client offer letters to give their customer for out of warranty items to come to us direct for a discounted new watch when we cannot repair
  • Spare parts - adaptability queries, tracking, orders, order changes, freight claims, credit notes for returns
  • Wearables troubleshoot to assist our B2B customers who have consumers in stores with issues
  • Warranty questions about wearables

Requirements

• At least High school diploma or equivalent

• Previous Customer Service experience (at least 6 months)

• Good working knowledge of Microsoft Office tools (Word, Excel, Outlook, etc.)

• Technically savvy with smartphones and smartwatches

• Positive and enthusiastic personality and approach to work

• Ability to take right decisions, strong sense of ownership and accountability

• Ability to apply creativity to resolving problems

• Organised, accurate, with ability to multi-task

• Excellent written and verbal communication

• Willing to learn new skills and grow with the company


Languages

• Excellent communication skills (both written and oral), with the ability to communicate professionally and confidently in English at all levels

Benefits

Transcosmos is proud to offer such a fantastic and unique working environment, built on a successful family culture of ambition, experience and teamwork. We are proud to promote longevity and progression at every level with the following benefits:

  • Direct employment contract for an indefinite period
  • Cafeteria
  • Training opportunities
  • Diverse and friendly work atmosphere
  • Modern office environment
  • Local and global career progression opportunities

About transcosmos (TCIS)

Since we began in 1966, Transcosmos has become a global leader in the Business Process Outsourcing (BPO) industry...

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