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German Customer Support Rep (Remote/Teleworker)

  • transcosmos (TCIS)
  • Full time
  • Poland
  • 28/04/2021

Location: **Remote/Teleworking/Work-from-Home**

Type: Full-time/Perm, 40hrs per week

Languages: English & German (B2)

About Transcosmos:

Transcosmos is a $2.5b Business Process Outsourcing (BPO) company that employs over 50,000 staff worldwide and specialize in multilingual Customer & Technical Support on behalf of clients such as LEGO, MICROSOFT and FOSSIL WATCHES!

Key Tasks and Responsibilities:

As a Customer Service Representative, you will be responsible for providing e-commerce Customer Service and Technical Support in German/English via phone, chat, email and/or social media. You will primarily provide sales assistance around premium fashion products, helping process new orders, responding to customer inquiries and coordinate returns/repairs.

• Responsible for handling customer support and technical-support related questions of customers and partners

• Provide prompt, reliable, and accurate information to customers while maintaining effective communications by adjusting to the pace and technical level of the customer

• Help customers with information about the products and services, using relevant call handling protocols outlined in the Procedures

• Maintain the highest level of quality in every customer interaction

• Ensure compliance with customer Data Privacy and Security Policy

• Communicate positively with team members, customers, and other partners


IT Requirements:

You will be provided with all the IT hardware (desktop PC/laptop, headset, etc), but we do require a few essential things from you in return:

1. Hard-wired internet capability (not data/wireless wifi)

2. Unlimited internet plan/usage

3. Minimum of 40mbps download speed

4. LAN cable

5. Professional home-working set up (quiet/dedicated office space/etc)

Required Skills/Experience:

• At least a High School Diploma or equivalent

Minimum of 6 months in a Customer Service role (Retail, Hospitality, Shared Services/Contact Centre, etc)

Both German and English (B2 level)

• Positive and enthusiastic personality and approach to work

• Patient, empathetic, and great written and verbal communication skills

• Basic troubleshooting and computer skills

• Positive and enthusiastic personality and approach to work

• Ability to take right decisions, a strong sense of ownership and accountability

• Flexible and creative problem solving

• Organised, accurate, with the ability to multi-task

• Willing to learn new skills and grow with the company


Transcosmos truly is a multi-lingual working environment which offers our valued employees the freedom to make their own choices from a range of great benefits packages including:

- Medical Package

- Sports Multi card

- Cinema Tickets

- Online Shops

- Local Partners

The system of flexible benefits granted by transcosmos Poland sp. z o. o enables our employees to compile their own benefit-portfolios within the limits of determined costs whilst considering their own individual needs.

About transcosmos (TCIS)

Since we began in 1966, Transcosmos has become a global leader in the Business Process Outsourcing (BPO) industry...

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