Looking for a role where you can use your performance marketing experience, together with your ability to lead and inspire a team to deliver great client results?
We're after a leader to head up our client services team to deliver excellent results for our clients and drive the agency's growth through case studies and client retention.
Does this future you sound of interest to the current you?
You're the captain of the ship at SMC which is responsible for generating great client results which lead to client retention and satisfaction.
You're trained up on The BPM Method (our in-house advertising system) which already produces results for our agency clients and 1000's of students worldwide.
You've learned a tonne more about agency operations, client intake, client management, talent acquisition and nurturing, processes, systems and more.
As an integral part of our management and leadership team you work closely with the CEO and other heads of departments in creating quarterly goals and leading your team to deliver against that.
You have deep experience of advertising (Facebook in particular) with some knowledge of other channels too, like email, paid search and others.
You've helped introduce new marketing channels for our clients which might have included YouTube, Snapchat and TikTok ads.
You oversee our creative team to push out campaigns which put us forward for awards.
You also work closely with our Head of Sales to ensure we work with the right clients and we serve them into the right services.
Sounds good? Here's who this role might suit: you might already be in a similar role in an agency, or you might be a highly experienced media buyer/advertiser that wants to take on more responsibility, or you might be a freelancer tired of chasing new clients and managing crazy hours just to keep things ticking over, or a current agency owner that wants to take on this role and perhaps merge your team into ours if it makes sense to do so...
We're after someone who can demonstrate everything our in-house system The BPM Method system stands for:
What you will gain
The result of implementing the areas of responsibility should lead to:
At SM Commerce, we're a small, nimble agency that punches above our weight through process efficiencies, smart working and a deep understanding of sales and marketing to create big results, fast. We're a Facebook PREMIUM Partner Agency with ad spends through our Business Manager of well over $1M per month for clients in North America, Europe and Asia.
As the Head of Agency Performance Marketing you will work alongside the leadership team in defining and executing the growth plan for the agency with a big say in future performance.
The role offers up to $110k/yr depending on experience and includes an uncapped bonus based on the size of quarterly profitability and uncapped holiday allowance (within reason).
We're after a serious A-player for this role, to learn from one of the best in this game and to carve out your own impact in this role too.
Our client churn rate is low and we are picky about the clients we work with, to ensure clients align with our values and we can deliver the results they need. You'll therefore work closely with sales to ensure this remains the case using our client selection process.
Knowledge of Facebook advertising is important - however, we're after a rounded performance marketer that is as comfortable with numbers and performance as they are with creatives, ad angles and campaign ideas.
A growth mindset is extremely important, seeing opportunity, not barriers. Thinking both inside and outside of the 'box'.
We're after a go-getter and a self-starter. This won't suit someone that's after a fairly relaxed time - this is a high pressure role, with high rewards and a chance to accelerate your own career.
We're also after someone that can deal with pressure from managing different kinds of clients, people and projects and their needs, together with the delivering high level of quality and service we set ourselves within the agency. We strive for excellence for our clients and know every in and out of Facebook ads. In the first answer in your application you must mention the word 'excellence' to show you've read this page properly which demonstrates your attention to detail. This is a role to enhance that further and we're looking at people who are ready, motivated, trustworthy, great communicators and of course have attention to detail.
Your written and verbal English language communications must be of a very high level for this role ideally with native, or close to natively spoken English.
We're after someone to work in or around the EST timezone, to help serve our North American and European clients equally, regardless of where you live. For example if you live in the UK or Europe, you would start at around 12-1pm and work through to the evening. Or if you're North America you'd adjust accordingly.
About SM Commerce
SMC (www.smcommerce.com) was launched initially as an Affiliate Marketing business and Marketing Growth Consultancy in 2012 before switching to solely focussing on Facebook ads driven growth in 2017.
Since then we've had our fair share of successes and failures. Our values include treating client businesses as if they're our own, being open and transparent in communications, favouring a work life balance in so far as ensuring you keep your energy levels and motivation high, as well as strong teamwork.
As an elite team of media buyers there's not much we can't do with Facebook ads - however we do have a need for maintaining strong operational delivery for clients, which is where you come in. We need someone with a strong attention to detail and process driven work ethic.
We have a mix of hours in the team, because this is a lifestyle-led business. Some prefer to start earlier, others a later start. Others still prefer a 2-3 hour break midday then come back pumped for a grand finale. Whatever your working pattern SMC is about work-life balance. Part of your role is determining the right working hours for you and for the team to ensure we balance hard work with recovery and personal satisfaction to keep ourselves energised and motivated.
Our clients are mainly in Ecommerce (see smcommerce.com for more details).