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Implementation Specialist

  • Touch Surgery
  • Full time
  • United Kingdom
  • 09/02/2021

Digital Surgery is a data-driven company implementing cutting-edge AI technology, computer vision, and augmented reality to the operating room (OR) and surgical training. Our goal is to deliver safer surgery around the world. Our Touch Surgery Enterprise solution is an innovative video management and data analytics platform for hospitals that includes the DS1, our first OR device, allowing surgeons, OR team members, and trainees to securely access videos of their procedures shortly after surgery. The device uses advanced AI algorithms that enable automatic processing and uploading of videos. Our surgical training platform is the award-winning Touch Surgery application that provides safe and accessible training for surgeons and other health care professionals.

As we expand our Touch Surgery Enterprise solution in the EMEA region, this is an exciting opportunity to join the company. As part of our Implementation team in EMEA, you will be responsible for the planning and implementation of hospital projects, working alongside multiple stakeholders including surgeons, operating room staff and administrators at leading hospitals to drive product adoption, support its use in the operating room, conduct clinical staff training and provide feedback to our commercial, product and marketing teams.

Note, this is a remote position preferably based out of Central Europe with occasional travel to our London HQ office and frequent travel to customer sites.

Key responsibilities

  • Project manage multiple concurrent full-cycle implementations of Touch Surgery Enterprise at major hospital systems across the EMEA region, ensuring projects are executed on-time and within budget.
  • Lead Kickoff and Training Presentations for clinical audiences that include live demonstrations of the Touch Surgery Enterprise platform.
  • Engage with clinical and administrative stakeholders to ensure polished communication and collaboration throughout each deployment project including Surgeons, Surgical Trainees, Nurses, OR Managers, Hospital IT, Surgical Technology Reps and Biomedical Engineering.
  • Test equipment and connectivity of our hardware solutions in live operating rooms prior to deployment, working in collaboration with our technical support team
  • Develop and maintain a deep understanding of the Touch Surgery Enterprise platform and how it interacts with surgical workflows in the OR.
  • Ensure a smooth hand-off from Implementation to the Support team, ensuring long term success for our clients and continuity of experience.
  • Gather data as well as user feedback to measure our product’s effectiveness and performance, ensuring client feedback is incorporated into future product development.
  • Become our product & solutions expert and represent Digital Surgery as an ambassador of our products


  • Bachelor's degree or equivalent experience required with a focus in healthcare, healthcare technology, or a similarly related field.
  • Essential: real world experience in the operating room/cath labs from either a clinical, technology, software or medical device perspective and strong command of English and fluency in German or French
  • Strong project management skills are prioritized, and experience with clinical IT healthcare or healthcare management consulting is preferred.
  • Demonstrate competence in customer and peer training, specifically related to advanced technology within a clinical environment.
  • Some technical proficiency required to understand our products and conduct required testing with integrated surgical video systems.
  • Ability to travel 25-75% of the time, as needed, to customer sites (respecting local travel restrictions).
  • Ability to work remotely and productively for an international company spanning multiple time zones across Europe and the US.
  • Proven success of implementing digital solutions into the Operating Room a plus.


We’re in a really lucky position to operate like a small team, with all of the benefits of a big company. Following our acquisition by Medtronic in February 2020, our benefits have had an impressive face lift. ; Our benefit package aims to help support your health, build wealth, grow in your career and share in the success of Digital Surgery and Medtronic. We are in the healthcare business and so in order to look after our people we provide:

  • Private healthcare via AXA PPP - £100 excess
  • 30 days’ holiday + 8 bank holidays
  • Pension scheme (we double your personal contribution of up to 6%, by contributing 12%)
  • Annual bonus scheme
  • Annual meal allowance
  • Life insurance (4 x annual salary*)
  • Group Income Protection (67% of insured salary payable until pensionable age)
  • Life benefit policy
  • Maternity - 20 weeks’ full pay + 15% returner’s bonus
  • Paternity - 2 weeks’ full pay
  • Employee Assistance Programme (support line for counselling, legal or financial advice)

This is not to mention all the other perks for working with us such as our employee recognition programs, a cash bonus for referring a friend, and a whole host of other wellness benefits.

We also encourage flexible working, so you choose when you start and finish. This is just one of our Family Friendly company policies.

So what’s it like working at Digital Surgery?

Part of the Medtronic family we benefit from a small company feel, within the world's leading medical device company. We have 130 people globally, with teams across the UK, US and Canada. The majority are based in our London HQ in Old Street. The company is made up of several teams covering Engineering, Product, Studio, Innovation, Marketing, HR, Operations, Finance and Sales. We care about our employees’ career and development, offering training internally as well as external courses and attending global conferences. We believe that helping you grow will help our company grow too.

We have our Family Meeting on Friday afternoons with beer, wine and cold drinks - it’s a great chance to meet new joiners, share success stories and hear what’s been going on in the company that week.

Our Values

  • All for One
  • Candid but Kind
  • Equitable
  • Grit
  • Deliver Extraordinary Things

Come help us to build a company that makes a difference, that changes lives, that saves lives.


During this global crisis we have erred on the side of caution in our handlings. We closed the office 3 weeks before the lockdown in order to protect our employees. As flexible working has always been on the table, our preexisting IT infrastructure has allowed us to seamlessly transition to life in lockdown across the wider organisation. Despite the global crisis we continue to grow, and are interviewing and onboarding candidates remotely - so please do APPLY to express your interest in our vacancies!

About Touch Surgery

Using pixels, data & code to make healthcare better. #ChangingSurgery Why Touch Surgery?We're building a company that makes ...

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