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Inbound Sales Agent - Turkish market

  • Teleperformance Spain
  • Full time
  • Bulgaria
  • 20/04/2021

What you’ll do

You will advise existing customers by providing strategic guidance on how to develop a successful journey into specific products, platforms and services. You anticipate how decisions are made, persistently explore and uncover the business needs of your clients.

  • Serve as a trusted consultant with customers to get the most out of a wide range of domain registrar and web hosting products on the use of a delicate range of products and services.
  • Reach assigned sales target
  • Consistently deliver against assigned sales quota, while prioritizing and delivering outstanding customer experience.
  • Provide strategic recommendations to customers in order to achieve their business goals, including the upselling of additional products and platform features.
  • Master knowledge on one or several core products.
  • Coach colleagues on areas of expertise and take escalation call from those subjects.

Requirements

  • 1-2 years of customer care & sales experience with a proven record of achieving sales goals in a structured environment.
  • Native level of Turkish
  • Advanced level of English
  • Target and Sales - Oriented, used to KPI'S
  • Verbal skills – Articulate, clear and friendly tone in a neutral accent without dead air
  • Comprehension – Ability to clearly understand and respond appropriately to the problem statements
  • Ability to maintain and manage active engagement during communications
  • Capable of managing communication flow and direction
  • Knowledge on internet connectivity and troubleshooting
  • Expertise in web hosting technologies including content management systems commonly used to operate a website such as WordPress or Joomla
  • Knowledge of browsers (MS Internet Explorer, Mozilla Firefox, Google Chrome)
  • Excellent research skills with proficiency in the usage of ‘search’ function
  • Adaptability to change in schedule and skill set as prescribed by Service Delivery
  • Team player that is willing to make adaptations for the benefit of customers and the program's engagement activities
  • Goal orientated with a focus on learning and continuous improvement
  • Fluent in discovering customer pain points and needs
  • Capable of effectively handling customer objections and driving value add in solutions offered
  • Capable of effectively utilizing product benefits to drive customer desire to buy
  • Capable of effectively utilizing the full portfolio scope during up-sell and cross-sell opportunities to drive total order value
  • Effective time management and strong focus on schedule adherence and/or attendance

Benefits

  • Full-time position (39hs/week), from Monday to Friday
  • Salary: 34,224Лв gross/year + bonus (15% of the annual base salary)
  • A permanent presence of coaching figures & leaders who will facilitate your personal and professional development.
  • 20 days paid holiday per year
  • 8 - hour workday; 40 - hour workweek
  • A probation period of 6 months
  • A notice period of 1 month
  • Internal company trainings to meet your needs
  • Bonus holidays upon employment duration.

About Teleperformance Spain

We are the worldwide leader in outsourced omnichannel customer experience management. Teleperformance connects ...

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