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Italian Customer Advisor - Online Sporting Platfor

  • speakit
  • Full time
  • Greece
  • 17/07/2021

Are you a fluent Italian speaker and you want to upgrade your career? A multinational company that recently expand its offices in Athens, Greece, is looking for Italian customer advisors to act as a liaison between customers and company.

The successful candidate for this role will have a strong command of the company’s customer service policies, while offering quick and accurate assistance to customers. Empathy, patience and a great communicator, with a problem-solving attitude, are the assets that will drive you to success!

As an Italian Customer Advisor, you will need to:

  • Deliver high quality support: provide accurate and complete information by using the right methods/tools
  • Manage large amounts of incoming calls, emails & chat
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Handle customer complaints, provide appropriate solutions
  • Identify and assess customers’ needs to achieve satisfaction

Requirements

The role of the Italian Customer Advisor requires:

Language skills:

  • Native/Near native Italian
  • B2 in English

Soft skills:

  • Communication skills
  • Problem solving skills
  • Flexibility working in shifts


Benefits

If you succeed as an Italian Customer Advisor , you will get:

  • Salary: 1050 gross (950 + 100 language allowance)
  • Contract: unlimited contracts
  • Performance Bonus: Up to 10%
  • Private Medical Insurance from day one
  • Meal voucher card, filled monthly with 5euros per working day
  • Work from home

Only CVs in English will be reviewed!

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