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Italian Product & Service Operations Support -

  • speakit
  • Full time
  • Greece
  • 17/07/2021

Italian Speakers - Customer Support are needed for Product and Service Operation's (PSO). The mission is to build a service engine that solves today’s customer problems, and prevents tomorrow’s. PSO teams are involved throughout the lifecycle of product development and service delivery to ensure that our customers have a seamless experience on our platform. This team is passionate about fostering the growth of communities, businesses and advertisers on Facebook by ensuring they have the tools needed to succeed.

Duties:

  • Ensure support contract conditions are met and delivered to a high standard
  • Identify and anticipate risk
  • Create innovative solutions, adapting methods and practices to consistently drive high-quality projects
  • Identify inefficiencies in workflows and suggest solutions
  • Follow escalation policies and procedures
  • Assist customers with the ads, budgeting and optimization
  • Follow company procedures and ensure availability to review ads, adopting all procedures and guidelines
  • Work effectively as part of a team, developing effective and supportive relationships with colleagues and management

Requirements

The role of the Italian Customer support requires:

Language skills:

  • Near native level of Italian
  • Advanced level of English

Experience & Skills:

  • Good Knowledge of social media
  • Motivated
  • Team player
  • Positive attitude
  • Eager to learn
  • Previous experience with Facebook ads will be considered as a plus

Benefits

The benefits for the Italian Customer Support - Product & Service Operations for Facebook are:

  • Competitive salary (1.050-1.200 euros - 14 salaries per year)
  • Extra productivity bonuses
  • First class ongoing training and development
  • Career development opportunities
  • Work in a vibrant and energetic Athens
  • Multicultural and modern working environment
  • Sports
  • Work from home policy

And of course, if you are located outside Greece or Athens… Relocation!!

  • Flight ticket to Greece
  • Cab fare from Airport to your hotel
  • 2-week hotel accommodation
  • Assistance finding an apartment
  • Real estate fee covered by our company

Only CVs in English will be reviewed

About speakit

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