Level 3 Technical Support Engineer

CASPERLABS, LLC, is building the next big thing in blockchain technology - A blockchain platform for builders that is purpose built to scale opportunity for everyone, forever. We are looking for an experienced Technical Support Engineer who is passionate about supporting CasperLab’s validators on its infrastructure and the blockchain platform and offer ideas to continuously improve user experience by suggesting new features and tools.

OVERVIEW

As a member of the CasperLabs team, you will provide excellent technical support to our validators to install, setup, maintain, test, and operate the node. You will utilize your excellent communication skills to interact with the validators and your advanced technical knowledge to identify their issues and provide technical solutions. You will identify opportunities and develop scalable solutions. You have an eye to recognize new features based on your customer interaction and have the ability to work with the core development team to get those prioritized.

Duties and Responsibilities

• Primary contact to communicate with the validators regularly for the testnet as well as Mainnet, and provide technical assistance to them to install, setup, maintain, test, and operate the node.
• Closely monitor Discord, Telegram and other channels with the validators to provide them necessary assistance and give them regular updates.
• Identify users’ pain points, develop features to improve user experience and get those features prioritized through project management and core developer team.
• Identify scalable solutions to user issues by creating example scripts, videos and improving the technical documentation.
• Prepare and give demos for best practices, and features in community calls, and other such engagements.

Requirements

• Bachelor's degree in Computer Science or equivalent practical experience.
• Systematic problem-solving approach, coupled with strong communication skills and a sense of ownership and drive.
• Experience in one or more of the following: Rust, C, C++, Java, Python, Go, Perl, Ruby or shell scripting.
• Experience with Unix/Linux operating systems internals and administration (e.g., filesystems, inodes, system calls) or networking (e.g., TCP/IP, routing, network topologies and hardware, SDN).
• Experience with monitoring and aggregating systems, such as Prometheus, Graphite, etc, and visualizing systems such as Grafana.
• Experience with version control systems such at Git, Perforce, etc.
• Experience with log aggregator systems such as ELK, Splunk, etc.

Preferred qualifications:

• Expertise in analyzing and troubleshooting large-scale distributed systems.
• Experience with a cloud based infrastructure platform (i.e. AWS).
• Ability to debug and optimize code and automate routine tasks.
• Experience with containerization
• Experience with CI/CD systems such as Travis, Drone, CircleCI, etc.
• Experience with configuration management systems such as Puppet, Ansible, Chef, Salt, etc.