Your browser does not support javascript! Please enable it, otherwise web will not work for you.

Level 3 Technical Support Engineer

  • CasperLabs
  • Full time
  • United States
  • 30/04/2021

ABOUT CASPERLABS

CASPERLABS, the developer of the Casper Network, provides professional services and support for organizations building on the Casper network. Guided by open source principles, we are committed to supporting the next wave of blockchain adoption among businesses and providing developers with a reliable and secure framework to build private, public and hybrid blockchain applications. Our team possesses deep enterprise technology experience, hailing from organizations including Google, Adobe, AWS, Dropbox and Microsoft.

OVERVIEW

As a member of the CasperLabs team, you will provide excellent technical support to our validators to install, setup, maintain, test, and operate the node. You will utilize your excellent communication skills to interact with the validators and your advanced technical knowledge to identify their issues and provide technical solutions. You will identify opportunities and develop scalable solutions. You have an eye to recognize new features based on your customer interaction and have the ability to work with the core development team to get those prioritized.


Responsibilities

  • Primary contact to communicate with the validators regularly for the testnet as well as Mainnet, and provide technical assistance to them to install, setup, maintain, test, and operate the node.
  • Closely monitor Discord, Telegram and other channels with the validators to provide them necessary assistance and give them regular updates.
  • Identify users’ pain points, develop features to improve user experience and get those features prioritized through project management and core developer team.
  • Identify scalable solutions to user issues by creating example scripts, videos and improving the technical documentation.
  • Prepare and give demos for best practices, and features in community calls, and other such engagements.

Requirements

Minimum qualifications:

  • Bachelor's degree in Computer Science or equivalent practical experience.
  • Systematic problem-solving approach, coupled with strong communication skills and a sense of ownership and drive.
  • Experience in one or more of the following: Rust, C, C++, Java, Python, Go, Perl, Ruby or shell scripting.
  • Experience with Unix/Linux operating systems internals and administration (e.g., filesystems, inodes, system calls) or networking (e.g., TCP/IP, routing, network topologies and hardware, SDN).
  • Experience with monitoring and aggregating systems, such as Prometheus, Graphite, etc, and visualizing systems such as Grafana.
  • Experience with version control systems such at Git, Perforce, etc.
  • Experience with log aggregator systems such as ELK, Splunk, etc.

Preferred qualifications:

  • Expertise in analyzing and troubleshooting large-scale distributed systems.
  • Experience with a cloud based infrastructure platform (i.e. AWS).
  • Ability to debug and optimize code and automate routine tasks.
  • Experience with containerization
  • Experience with CI/CD systems such as Travis, Drone, CircleCI, etc.
  • Experience with configuration management systems such as Puppet, Ansible, Chef, Salt, etc.

Benefits

Benefits:

  • Fully remote, work from home environment.
  • Periodic in-person offsites globally (travel permitting).
  • Employee Stock Option & Token Incentive programs.

About CasperLabs

CasperLabs is building the next big thing in blockchain technology - A blockchain platform purpose-built to scale opportunity for everyone. Building toward blockchain’s next frontier, Casper is designed for real-world applications without sacrificing usability, cost, decentralization, or securi...

Similar positions

Technical Support Engineer

  • Tiendanube | Nuvemshop
  • Brazil

Customer Support (SaaS, PropTech, East Coast) - Re

  • BuildingLink
  • United States

Customer Support (SaaS, PropTech, West Coast) - Re

  • BuildingLink
  • United States

Customer support - France

  • SeedLegals
  • France

Customer Support (Chat/Email) - Work-from-Home

  • HelpFlow
  • Philippines