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Manager, Engineering - Reputation Team

  • Mailgun
  • Full time
  • United States
  • 25/04/2021

Mailgun is looking for a Manager to join our Reputation and Anti-Abuse team. The team’s mission is to protect the platform from bad actors and ensure that legitimate customers are following our Terms of Services and Acceptable Use Policy. As the leader of this team, you would be responsible for the direct management of a group of software engineers, managing operational challenges at scale, and quality of the software development process. Additionally, as our organization is growing, hiring top-notch engineers is always a key focus.


Responsibilities

  • Support the career growth for a team of Software Developers.
  • Work closely with our Deliverability and Compliance team to develop tooling and systems to fight bad actors.
  • Develop, monitor and track SLOs for the anti-abuse services.
  • Help field and solve issues coming from support staff, other engineering teams, and our automated monitoring systems.
  • Work with other engineering leaders to grow our engineering organization and culture.
  • Hire and grow your team.

Requirements

  • Experience managing a distributed team.
  • Knowledge of professional software engineering practices, coding standards, code reviews, source control management, build processes, testing, and operations.
  • Excellence in communication with both technical and non-technical audiences.
  • Fundamental knowledge about system design and software architecture.
  • Passion and conviction and the innate ability to inspire others, and the ability to establish and sell the business and technical vision for a complicated problem area.
  • Exceptional customer relationship skills including the ability to discover the true requirements underlying feature requests, recommend alternative technical and business approaches, and lead engineering efforts to meet aggressive timelines with optimal solutions.
  • Experienced using the following technologies for solution engineering: Golang, Python, Cassandra, Mongo, ELK Stack, React/Node.
  • Being able to help create and drive development and performance metrics against OKRs
Preferred
  • Experience building and maintaining security, threat intelligence or anti-abuse systems.

Benefits

  • KEEPING YOU HEALTHY: Mailgun offers 100% employer paid comprehensive medical, dental, and vision plans (US). We offer a variety of supplemental plans to meet your individual needs and provide access to telehealth for all participants.
  • KEEPING YOU BALANCED: Mailgun provides free virtual counseling resources through our Employee Assistance Programs. Your mental health is as important as your physical health.
  • FINANCIAL SECURITY: We offer an employer match for 401k participants to help you plan for the future (US).
  • TAKE A BREAK: We believe performance at work requires balance at home. This is why we provide 5+ weeks of time-off to all employees.
  • FAMILY PLANNING: We know that families can be built in a variety of ways and this is why Mailgun offers paid parental leave and family planning support.
  • WORK WHERE YOU ARE: It’s not where you work that matters. This is why we provide flexible remote work offerings for most of our roles

Mailgun embraces diversity and equal opportunity in all aspects of our business. We are committed to building a company that empowers individuals from a diverse set of backgrounds and values diversity of thought as a beacon for performance. The more inclusive we are, the better our work will be.

About Mailgun

Mailgun is the leading API-based email delivery service to send, receive, and track email. Since our start in 2010, Mailgun has delivered innovative technologies to the email space for the benefit of technically progressive companies around the globe. In October 2019, Mailgun furthered this initi...

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