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Mandarin - Customer Service Representative

  • transcosmos (TCIS)
  • Full time
  • Philippines
  • 03/05/2021

Location: Office based in McKinley Hill (Work from Home also available)

Languages: Mandarin and English

As a Customer Service Representative, you will be primarily responsible for providing front-line customer support for a world leading fashion and watch designer!

You'll provide exceptional technical, e-commerce and after-sales support to customers from North America, Asia and Europe via phone, chat and/or email. You'll be trained to become an expert in the companies premium products and services, respond to customer enquiries and process orders/returns.

Key Tasks and Responsibilities

• Responsible for handling customer support and technical-support related questions of customers and partners

• Provide prompt, reliable, and accurate information to customers while maintaining effective communications by adjusting to the pace and technical level of the customer

• Help customers with information about the products and services, using relevant call handling protocols outlined in the Procedures

• Responsible for ensuring contact resolution in a timely manner, while maintaining the highest level of quality in every customer interaction

• Ensure compliance to customer Data Privacy and Security Policy

• Communicate positively with team members, customers, and other partners


• At least High school diploma or equivalent

• 2yrs+ Customer Care experience

• Excellent written and verbal communication

• Positive and enthusiastic personality and approach to work

• Ability to apply creativity to resolving problems

• Willing to learn new skills and grow with the company


Transcosmos is proud to offer such a fantastic and unique working environment, built on a successful family culture of ambition, experience and teamwork. We are proud to promote longevity and progression at every level with the following benefits:

  • Direct employment contract for an indefinite period
  • Cafeteria
  • Training opportunities
  • Diverse and friendly work atmosphere
  • Modern office environment
  • Local and global career progression opportunities

About transcosmos (TCIS)

Since we began in 1966, Transcosmos has become a global leader in the Business Process Outsourcing (BPO) industry...

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