As a remote operations specialist, the key mission is to provide excellent customer service for our US customers. You would manage our customer shipments from PO raised to delivery, working collaboratively with Customer Success Managers, Sales, Pricing and Procurement. It would start off as a 1 year freelance contract.
As a member of the supply chain operations team, reporting to the Operations team, this role lies at the heart of the Zencargo business/customers and is a mission-critical role in helping Zencargo to continue to scale at pace.
If you enjoy working in an open and collaborative environment, with a team that happily “go the extra mile” and a business that is constantly investing in learning for its people, then Zencargo is the right place for you.
What will you be doing?
Experience and Skills
Zencargo is the Digital Freight Forwarder with a vision of a world with smarter trade. Since launching the business in Q2 2017, co-founders Jan Riethmayer, Alex Hersham and Richard Fattal have successfully grown the business and now work with some of Europe’s fastest growing businesses. Zencargo recently raised a large Series A and is in rapid growth phase, with the team expanding to 80 people, including an office in Hong Kong.
Zencargo have built a digital platform which is the central place for teams to manage the end-to-end operations and get real-time visibility into the progress of shipments, enabling Business Leaders to make decisions based on accurate data and implement strategies in seconds that improve Supply Chain efficiency.
Zencargo are backed by some of Europe’s leading Venture capital firms, Local Globe (Transferwise, Zoopla, Citymapper), HV Holtzbrinck Ventures (Zalando, Rocket Internet), Picus Capital (founded by Alex Samwer who co-founded Rocket Internet) and Samos Investments (Betfair, Ocado, Charlotte Tilbury).
A fair chance
Every role in the Zencargo team is open to applications from all sections of society. We believe in the superpowers and potential of everyone, regardless of race, religion or belief, ethnic origin, different physical ability, family structure, socio-economics, age, nationality or citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other difference that makes you, you.More than just encouraging your application, we're committed to conscious inclusion that (we hope and intend) cultivates an environment of belonging. We open our doors to those who share these motivations.
Whilst shipping goods by sea, air & truck is a complex trillion dollar industry, you might be surprised to know that many of the processes that could be simplified with technology are currently done over the phone, by fax and email or even jotted down on scraps of paper....