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Operations Coordinator - Sea, Road or Air Freight

  • Zencargo
  • Full time
  • United States
  • 09/07/2021

1 year freelance contract (Remote West Coast Time)

As a remote operations specialist, the key mission is to provide excellent customer service for our US customers. You would manage our customer shipments from PO raised to delivery, working collaboratively with Customer Success Managers, Sales, Pricing and Procurement. It would start off as a 1 year freelance contract.

As a member of the supply chain operations team, reporting to the Operations team, this role lies at the heart of the Zencargo business/customers and is a mission-critical role in helping Zencargo to continue to scale at pace.

If you enjoy working in an open and collaborative environment, with a team that happily “go the extra mile” and a business that is constantly investing in learning for its people, then Zencargo is the right place for you.


What will you be doing?

  • As a Zencargo Operations Coordinator you will personally represent the Zencargo operations team in new business implementation
  • Ensuring Zencargo delivers the highest standard for customers and all shipments move “on-time” and exceptions are handled appropriately. You will be responsible for ensuring we deliver our customers operational KPI’s
  • Being responsible for executing the end-to-end movement of our customer product through our network (both imports and exports), including intermodal movements.
  • You will understand and follow the customers requirements through their standard operating procedures (SOP). As the customer needs evolve, you will refine the customer operational requirements by working with the CSM to update the customers SOP.
  • You will respond to customers escalations, collaborating with customer success managers to solve customer issues quickly and ensure smooth operations at origin and destination. You will handle client issues that require advanced industry knowledge.
  • You will ensure shipment and data metrics consistently meet customer expectations.
  • You will collaborate with our operations partners and external stakeholders to ensure the success of the shipment lifecycle.
  • You will support in process improvement or implementing improved processes when required

Experience and Skills

  • Understanding when to/when not to escalate
  • Minimum 1-3 years of experience in logistics, freight forwarding or supply chain
  • Excellent communication, interpersonal and organizational skills
  • Willing
  • Able to react quickly whilst maintaining focus and attention to detail
  • Embracing change management – short/med & long term
  • EU Languages desirable but not essential
  • Experience with ERP/ Microsoft Excel, PP & Word
  • Challenge the status quo and be part of the solution


About Zencargo:

Zencargo is the Digital Freight Forwarder with a vision of a world with smarter trade. Since launching the business in Q2 2017, co-founders Jan Riethmayer, Alex Hersham and Richard Fattal have successfully grown the business and now work with some of Europe’s fastest growing businesses. Zencargo recently raised a large Series A and is in rapid growth phase, with the team expanding to 80 people, including an office in Hong Kong.

Zencargo have built a digital platform which is the central place for teams to manage the end-to-end operations and get real-time visibility into the progress of shipments, enabling Business Leaders to make decisions based on accurate data and implement strategies in seconds that improve Supply Chain efficiency.

Zencargo are backed by some of Europe’s leading Venture capital firms, Local Globe (Transferwise, Zoopla, Citymapper), HV Holtzbrinck Ventures (Zalando, Rocket Internet), Picus Capital (founded by Alex Samwer who co-founded Rocket Internet) and Samos Investments (Betfair, Ocado, Charlotte Tilbury).

A fair chance

Every role in the Zencargo team is open to applications from all sections of society. We believe in the superpowers and potential of everyone, regardless of race, religion or belief, ethnic origin, different physical ability, family structure, socio-economics, age, nationality or citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other difference that makes you, you.More than just encouraging your application, we're committed to conscious inclusion that (we hope and intend) cultivates an environment of belonging. We open our doors to those who share these motivations.

About Zencargo

Whilst shipping goods by sea, air & truck is a complex trillion dollar industry, you might be surprised to know that many of the processes that could be simplified with technology are currently done over the phone, by fax and email or even jotted down on scraps of paper....

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