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Organizational Change Management Lead

  • Utilligent
  • Full time
  • United States
  • 04/09/2021

Utilligent is a management/operational consulting firm focused solely on the utilities industry. Formed by a veteran team of utility executives and consultants who had developed mutual respect and trust through decades of professional collaboration, Utilligent has grown to include likeminded experts, each chosen for their individual knowledge and skill set as well as their alignment with a straightforward, results-oriented culture.

Dedicated to helping our clients complete high-impact, high-visibility — and frequently high-risk — operational initiatives on time and on budget, we assure the anticipated operational benefits are achieved. We’ve been directly responsible for two of the largest AMI implementations in North America (10 million meters), and led the largest pipeline integrity project in the U.S., along with many other successful projects. Our clients include some of the largest public and municipally-owned utilities across the globe.

Our expertise is both broad and deep. With extensive experience in gas, water and electric, we’ve delineated four tightly integrated practice domains — Customer Engagement, Utility Operations, Technology and the Digital Utility, and GRC (Governance, Risk and Compliance). Spanning these areas of focus are the service offerings - Business Strategy & Transformation, Data & Analytics, and Program Execution. These have been developed to address the multifaceted needs of our clients.

We are thinkers, implementers, and fixers. We provide integrated services and engage with our clients based on their real-time needs – whether that be providing a strategist to help with a new goal, sourcing project managers to implement an existing plan or deploying highly skilled team members to quickly fix a problem.

We look at the needs of our clients comprehensively, identifying existing capabilities as well as blind spots and risk points. Our approach is to align the skills that our clients have with the additional talent needed to get the job done. Getting it right up front means our budget estimates are accurate and our mutual expectations are clear.

Our team is comprised of carefully selected industry talent. It includes the very best operational and technical minds, drawing strength from diverse background as former utilities executives and entrepreneurial career consultants.

The foundation of our company is built on the following values:

  • Partner closely with our clients fostering a deep understanding of the utility culture and environment.
  • Work hard to earn and keep trust.
  • Execute rather than just advise: Having assembled an ‘A Team’ with local and global experience enables us to be the thinkers, doers and fixers needed. Our ability to make strategy an operational reality is a point of pride.
  • Accountable for results: Our tried-and-tested business, technical architecture and program management frameworks are the tools not just to do the work but to get the job done.
  • Business driven and IT savvy: We are always looking to maximize the opportunities and bring our entrepreneurial sensibilities to every assignment.
  • Align our success with our clients: Efforts are vectors; they are only fully additive when both sides drive in the same direction.
  • Value and build relationships: Our business was formed on a foundation of long-term relationships, and we continue to build on that base of mutual trust and respect with our clients, vendors, partners, and advisors.
  • Share all that we’ve learned: Knowledge transfer is important to us. We help build "Utilligence" in organizations and share proven methodologies, tools and accelerators.
  • Deeply invested in the industry: Taking the time to round out our deep experience with utility industry and technology insight through ongoing research and emerging trends keeps us — and our clients — at the leading edge.


The Change Management Lead is responsible for assessing, managing and delivering the OCM strategy. Lead the change management strategy by facilitating communication among business stakeholders and fostering adoption among recipients of the change, schedule and manage client engagement to ensure OCM activities are defined, documented and completed. The OCM Lead will participate in project and scrum team activities to address business process gaps, recommend alternative solutions, capture limitations and ensure project deliverables and OCM goals are achieved.

The OCM Lead will be expected to:

  • Apply a structure methodology when leading change management activities
  • Apply change management process and tools to create a strategy to support adoption
  • Develop engagement plans and support communication efforts
  • Coordinate and conduct change assessment
  • Assess change readiness, impact and effectiveness
  • Design and develop enablement programs for skill development
  • Coordinate with the project PMO and Scrum Masters to align timelines, dependencies, and deliverables

Additional responsibilities may include:

  • Facilitate organizational leadership goal setting
  • Train change management principles
  • Develop change assessment instrument
  • Identify, analyze and prepare risk mitigation recommendations
  • Develop resistance mitigation strategy
  • Create deliverables for OCM strategy milestones
  • Coach change agents
  • Contribute insight for organizational design, job descriptions, roles and responsibilities
  • Manage change requests
  • Track and report progress and challenges


  • MUST have industry recognized or accredited OCM Certification (APMG, CCMP, Prosci, ADKAR, etc.)
  • Change Management experience in utility industry is required
  • 3 - 5 years of experience in applying change management principles, methodologies and tools
  • 5 years of experience managing professional level employees
  • Experience with large-scale organizational change efforts
  • Strong analytic skills and ability to provide insight into project progress
  • Strong verbal and written communication skills
  • Bachelor’s degree in organizational behavior science, industrial psychology, business or related field of study
  • Proficient in Microsoft Office suite of products, including Visio and SharePoint

Preferred Skills/Experience:

  • Familiarity with Agile SAFe software development methods and practices is a plus
  • Ability to design and develop documentation templates for reuse
  • Experience conducting research with large data sets is a plus
  • Position requires weekly travel to a designated client site. All travel expenses are reimbursed.
  • We are looking for individuals on a full-time or independent contractor basis within our company. Please indicate on your resume your preferred employment preference (full-time or independent contractor), which will allow us to better consider you for upcoming opportunities. You can find out more about our company at


We recognize the impact that consulting careers can have on personal lives and families — the travel, the work hours, and the tight project timelines. We know that work needs to be, rewarding, and only a part of our employees’ lives, not the center of them. Acknowledging that our employees are our greatest asset, we offer a comprehensive compensation and benefits package that we hope exceeds your expectations. We have a plan that will work for you no matter where you are in your life/career — whether you’re single or have a family, just starting out, at mid-career, or approaching retirement.

    • Industry-leading base salaries
    • Opportunity for a quarterly variable compensation delivery bonus
    • No caps or limits on compensation
    • HSA – company funded up to $3,000 annually + your own pre-tax contribution up to the legal limit
    • 401K – company funded + your own pre-tax contribution up to the legal limit
    • Company paid medical, dental, vision, LTD and STD premiums resulting in most employees having no premium cost sharing
    • Unlimited PTO policy

About Utilligent

Utilligent is a leading management consulting firm specializing in providing services to our clients in the electric, gas and water utility industry. Our expertise is both broad and deep and delineated into the following integrated practice domains: Customer Operations, Utility Operations, Smart...

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