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Partnership Lead (Enterprise Account Manager)

  • Healthify
  • Full time
  • United States
  • 06/04/2021

We are looking for partnership and executive relationship builders to join our growing Partnerships team. Partnership Leads play the essential role as the face of Healthify to our clients, serving as trusted advisors to our client executive partners to strengthen and expand our relationships. We're eager to meet candidates of all backgrounds who are excited to support our team in realizing success for our customers and our users.

About Us

At Healthify we're fundamentally rethinking how healthcare organizations and communities work together to connect struggling populations to social services.

Our founding team of technologists and social workers came from a background of working with vulnerable patients in Baltimore hospitals. They saw how social needs - like access to food and housing - dramatically impacted healthcare outcomes and costs and were moved to create Healthify with the mission of building a world where no one’s health is hindered by their need. Our products are now used by some of the country’s largest healthcare organizations

Since our founding, we’ve been backed by impact investors and VCs - from Kapor Capital to Primary Venture Partners - and we’ve built a team that’s both diverse and mission-driven. We enjoy meeting people who share in our commitment to promoting an inclusive and equitable thoughtful and safe work environment. We encourage people from marginalized and underrepresented communities to get in touch.


About the Team:

We are leaders, partners, trusted advisors and advocates, both internally and externally. With clients we are the primary executive point of contact responsible for alignment, impact, value, and expansion throughout the partnership lifecycle. Within Healthify we are balanced advocates for our clients and teammates, owning and driving accountability throughout the customer lifecycle.

About the Role:

The Partnership Lead will:

  • Report to the VP, Sales & Partnerships
  • Act as the face of Healthify for a diverse set of client accounts
  • Build and maintain trusted relationships with client leadership and executive sponsors
  • Develop strategic account plans to identify opportunities for growth and to identify and mitigate risk
  • Collaborate across the Healthify organization (e.g., Sales, Marketing, Client Operations, Engineering) to accelerate time-to-value for new clients and ensure their long-term success
  • Prepare for and lead regular business reviews
  • Identify, prioritize, escalate, and communicate plans to reduce account-related risks
  • As conditions permit, travel domestically up to 25%

About You

  • 5-7 years experience in account management, business development, or other client services role that has also had responsibility for renewal, resell, upsell or cross-sell
  • At least 2 years working directly with healthcare payer executives
  • Exceptional written and oral presentation skills, particularly to an executive audience
  • Proven record of building and maintaining C-Suite level client relationships
  • Proven record of an ability to collaborate and influence cross-functionally with sales, marketing, client operations, and/or engineering
  • Comfortable working simultaneously across multiple complex client accounts

And the following would be nice...

  • Experience working with Medicaid Managed Care and Medicare Advantage plans
  • Experience in population health


Together, we live into our Core Values

  • We lead with empathy: We believe in kindness, empathy, assuming good intentions and seeking mutual understanding from our teammates, customers, and users.
  • We lean into vulnerability: We are not afraid to ask for help or give and receive feedback. We build off our failures and don’t shy away from tough conversations.
  • We rise above the status quo: The status quo leads to pain for the people we serve, our communities, and our clients. We do our best to rise above the status quo, and to do things that no one else are doing. On an individual level, we improve ourselves and are always learning.
  • We love the hustle: We stay scrappy. “No job is too small” and there are no bad ideas.

...and to further support them, we offer

  • Unlimited Vacation
  • Equity
  • 401k
  • 100% covered Medical, Dental & Vision insurance with access to an FSA
  • $500 one time equipment budget with refreshes
  • $1000 annual continuous learning budget
  • Zero cost gym reimbursement options
  • Free memberships to ClassPass & CitiBike
  • Inclusive Parental leave
  • A commitment to diversity, equity, & inclusion
  • Code of conduct with reporting procedures

About Healthify

Our mission is to build a world where no one’s health is hindered by their need. We're effecting change for the most vulnerable among us by building software that social workers, nurses, patient advocates and care coordinators at Hospitals and Health Insurance companies use to conne...

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