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Pre-Sales Tech Consultant

  • UserZoom
  • Full time
  • United States
  • 14/06/2021

Hi, we're UserZoom - nice to meet you! If you’ve never heard of us before, we help companies get the user experience (UX) insights they need to deliver great digital experiences at scale through our all-in-one software platform (both web and mobile) and professional services teams.

We believe that every company will soon be a digital experience company, and we want to help make those digital experiences better. We do this by providing UX insights to some of the biggest brands in the world so they, in turn, can improve the experience they give their customers.

Check out more info here: www.userzoom.com

For our Product Support department we are looking a Pre-Sales and Support consultant to become part of the UserZoom. We are looking for someone that will work closely with our Sales, Account and Support teams as a point of contact in case there’s a need for technical assessment. Someone who feels motivated to become the technical “expert in the room” and help our customers and prospects understand the different aspects of the UZ Technology they will need for end-user success.


Responsibilities

✓ Work closely with the rest of the Support Team to become the “go-to” expert for Revenue teams on technical matters.

✓ Make initial recommendations to customers on technical solutions and route more complex issues to the Support Engineers.

✓ Provide outstanding customer service to clients ensuring customer satisfaction and retention.

✓ Inform the Product team of trends, use cases, and how specific capabilities are delivering against customers’ business goals & objectives.

✓ Collaborate with account managers and researchers explaining critical issues in a clear and detailed manner.

✓ Expand and improve on customer support abilities and services.

Requirements

  • +2 years in Technical Support or related role with SaaS product for Enterprise corporations
  • +2 years performing online calls explaining technical concepts to both non technical and technical departments
  • IT Degree or equivalent technical education/background
  • Have easy learning skills to become an expert of the tool
  • Excellent computer skills
  • An outgoing personality with a can-do and teamwork attitude
  • Ability to multitask, plan and prioritize workload
  • Results-oriented attitude and problem solving skills

Benefits

  • 15 PTO days per year, on accrual basis
  • 5 Sick days, available on January 1st
  • 10 Paid Holidays
  • 2 Floating Holidays, prorated dependent on hire date.
  • 1 Birthday day
  • 401k, with match
  • Stock Options
  • Health Benefits: Medical, Dental and Vision
  • Medical: UZ pays 90% for employees
  • Dental UZ pays 100% for employees
  • Vision: UZ pays 100% for employees
  • Up to 75% for dependents
  • Flexible Spending Account
  • Health Savings Account
  • Commuter Benefits
  • Basic Life Insurance
  • Long- Term Disability
  • Short- Term Disability

About UserZoom

UserZoom’s combination of software, services, and participant sourcing capabilities empower the best brands around the world to get the user experience insights they need to create great experiences. Our all-in-one solution enables any enterprise business to scale their UX research independentl...

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