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Product Lead, Studio Store

  • - What would you Build?
  • Full time
  • United Kingdom
  • 20/07/2021

About us

Innovation is fuelled by the power of possibilities. A few years ago, it was virtually impossible to innovate because building software needed a degree, it was simply too expensive, too complex, too risky and ultimately too inefficient. That’s why only 16% of projects were ever done on budget and 78% failed.

We're changing that. We’re flipping software development on its head and kicking out the notion that you need to be an expert or do boot camps to learn how to make your app.’s platform lets you order the perfect software app for whatever problem you’re trying to solve. Our AI powered assembly line brings together Lego-like reusable features and experts from around the world to bring world-class ideas to life – ANYONE’s world-class ideas.

Building software needs to be like ordering pizza – pick what you want, get recommendations for the features you need and simply wait till it's cooked and ready for you.

Our human-assisted AI platform helps anyone build, run & scale tailor-made software. Everyone from the bakery in Riyadh and nursery in London, to large fortune 100 companies like the BBC or Pepsi.

Life at Builder

It’s a place where everything moves at lightning pace and most definitely not for the faint hearted. We celebrate diversity, push everyone to do more with less and yet provide a culture that allows everyone to experiment, push boundaries and learn by doing. Every Builder runs to our core value system of HEARTT (Heart, Entrepreneurship, Accountability, Respect, Trust & Transparency) and we’re always looking for team players, with a point of view, a sense of humility and a let’s-get-stuff-done attitude.

Our scale up is at the intersection of a quirky startup where designers and machine learning specialists work on problems together to savvy commercial teams working with finance folks to invent new business models. #WhatWouldYouBuild

About the role

We have ambitious goals to technologically enable a million small businesses around the world and are looking for an experienced and customer focused product manager to own the challenge of building and growing our Studio Store business. The successful applicant will be responsible for determining the strategy for how we grow and adapt to different customer groups and how we can deliver the best experiences for our low-tech customers. They'll champion customer and business outcomes when making product decisions, and ensure the team is empowered to best meet the needs of micro-SME's around the world.

The ideal candidate will be an expert in building products that deliver a fantastic end to end experience that customers love and a brilliant communicator and collaborator. You will be used to working closely with stakeholders in various disciplines and teams (Design, Engineering, Data, Marketing, Sales, and Customer Success).


  • You’ve shipped world-class products in a fast-growing company before
  • You’re passionate about helping millions of small businesses around the world
  • You’re data driven and monitor your metrics to see whether you’re delivering to key business outcomes
  • You’re excited about the challenge of owning a multi-product line, the end to end customer journey, and the ability to deliver a fantastic user experience to different users in different parts of the world
  • You've worked on customer journeys like self serve, free to paid conversion, onboarding and activation


  • Define and execute the product roadmap for the entire customer journey, from acquisition to retention
  • Understand and own separate product roadmaps for each customer group (eCommerce, restaurants, etc)
  • Build use cases and feature descriptions, and work closely with the engineering team to execute on product releases
  • Display strong leadership, organizational and execution skills across the entire organization.
  • Work closely with the various stakeholders (VP of Studio Store, product marketer and regional GMs) to constantly prioritise the scope of work that will genuinely solve user problems and meet business outcomes
  • Work autonomously through the backlog while making sure that features get delivered quickly and efficiently
  • Set key metrics, track and monitoring your features’ performance and functionality after launch to iterate and improve on them.
  • Maximize efficiency in a constantly evolving environment where the process is fluid and creative solutions are the norm
  • Incorporate data, research and market analysis to inform product strategies and roadmaps.
  • As product and business unit scales in the next 9-12 months, there will be opportunities to hire, mentor, coach junior PMs.


  • Health and wellness benefits
  • Performance-based bonuses and stock options
  • Employee friendly policies
  • Generous vacation and time off benefits, including paid holidays
  • Generally flexible working hours

About - What would you Build?

In everything we do, we believe in pushing the boundary of conventional thinking, to look at every problem differently and to move beyond tried and tested routes. We enable our customers to build without limitations and we encourage our people to do the same with our products, our cultur...

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