Position: User Experience Researcher
Reports to: Director, Product Management
If you are passionate about building high quality SaaS solutions that customers love, UserZoom is the place for you. UserZoom is the leading platform for Usability Testing & User Experience Analytics. We focus on quantitative and qualitative research solutions to help UX/CX, Product Managers and Marketing professionals test and measure all aspects of web and mobile properties.
The User Experience (UX) Researcher at UserZoom is a strategic function in the product team that is responsible for helping define and drive the future of our products. As a UX Researcher, your job will be to understand, identify, and champion customer needs.
We are looking for an experienced researcher to join our team. You will work with cross-functional teams like Design and Product Management to conduct research, inspire change, deliver oral and written presentations, evaluate qualitative and quantitative data, and help the broader R&D team understand what would make a user’s experience more intuitive, accessible, and seamless. You are an advocate for the user and for user research, and continually find new ways to ensure that research is a central step in the Product Development Lifecycle (PDLC).
A successful researcher in this role will have experience with methods like unmoderated surveys, card sorts, tree tests, click tests, and usability tests, as well as qualitative think out loud and moderated study design. UserZoom and/or UserZoom GO (formerly Validately) experience is a nice to have, although not required.
At UserZoom, we believe real success starts with hiring the very best people, empowering those people to get the job done, and making sure our people have a lot of fun along the way. Our team and company are experiencing massive growth. If you’re looking for a place to learn & grow with exceptionally talented colleagues, UserZoom might be the place for you!
We have European offices in London, Manchester, Barcelona and Madrid as well as in the heart of Silicon Valley in San Jose, Denver and New York.
UserZoom’s combination of software, services, and participant sourcing capabilities empower the best brands around the world to get the user experience insights they need to create great experiences. Our all-in-one solution enables any enterprise business to scale their UX research independentl...