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UX Research Pre-sales Consultant

  • UserZoom
  • Full time
  • United States
  • 14/06/2021

Role: UX Research Pre-sales Consultant

Location:This position can be remote or based from one of our offices - Denver (Colorado), San Jose (California) or New York.

About UserZoom:

UserZoom helps businesses optimize User Experience of Web-based products and Mobile Apps. The benefits of good UX Design and Usability are many and the ROI is high. However, designing excellent customer experiences is not an easy task and user testing has become a critical aspect of User Centered-Design and Software Development. That’s why we’ve developed a feature-rich, cost-effective SaaS (Software as a Service) solution for online UX research and testing. It’s used by highly demanding UX Professionals and Online Marketers around the world.


Requirements

About The Position

If you are passionate about working for a company delivering high quality SaaS solutions that customers love, UserZoom is the place for you. UserZoom is the leading platform for Usability Testing & User Experience Analytics. We focus on quantitative and qualitative research solutions to help UX/CX, Product Managers and Marketing professionals test and measure all aspects of web and mobile properties.

As a Research Delivery Consultant you will be the “expert in the room” working alongside hands-on, commercial colleagues, being a thought-leader throughout the sales process by articulating and demonstrating how the UserZoom solution solves business challenges and delivering positive business outcomes.



Key Responsibilities

  • Work with Research Delivery VP as the internal “go-to” expert that the Sales teams turn to for recommendations and best practices
  • Collaborate with Account Executives, Account Managers and Research Partners to identify customer’s business goals and initiatives, and uncover unmet needs and challenges
  • Partner with a variety of stakeholders from C-Suite Executives to Researchers to develop strategic solutions that map to their business goals and maximize the quality and value of the insights they will gather from UserZoom
  • Lead on Proof-of-Values (POVs) to ensure the results address a strategic business goal or initiative
  • Work with the Research and Marketing teams to develop collateral, content and training to enable the Sales team
  • Engage in thought leadership and marketing related efforts, such as blogs, webinars, and public speaking
  • Inform the UserZoom Product team of trends, use cases, and how specific capabilities are delivering against customers’ business goals & objectives



Requirements

  • Minimum 3 years experience in an agency UX role and/or UX research position in a brand, delivering research end to end
  • Previous experience designing and/or implementing UX research programmes
  • Very capable communicator, capable of sharing domain expertise in away that is convincing and understandable by people with little UX or research exposure
  • Expertise in UX research methods and approaches and the relative merits and shortfalls of each.
  • Willing to travel up to 20% of working week

Benefits

  • 15 PTO days per year, on accrual basis
  • 5 Sick days, available on January 1st
  • 10 Paid Holidays
  • 2 Floating Holidays, prorated dependent on hire date.
  • 1 Birthday holiday
  • 401k, with match
  • Stock Options
  • Health Benefits: Medical, Dental and Vision
    • Medical: UZ pays 90% for employees
    • Dental UZ pays 100% for employees
    • Vision: UZ pays 100% for employees
      • Up to 75% for dependents
  • Flexible Spending Account
  • Health Savings Account
  • Commuter Benefits
  • Basic Life Insurance
  • Long- Term Disability
  • Short- Term Disability

It's all about our people

We recognize that people are the foundation of our success and growth. We believe in work-life balance and are fiercely family first. Which is why we are committed to supporting your growth and development through our core company values.


About UserZoom

UserZoom’s combination of software, services, and participant sourcing capabilities empower the best brands around the world to get the user experience insights they need to create great experiences. Our all-in-one solution enables any enterprise business to scale their UX research independentl...

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