Utilligent
Utilligent is a leading management consulting firm specializing in providing services to our clients in the electric, gas and water utility industry. Our expertise is both broad and deep and delineated into the following integrated practice domains: Customer Operations, Utility Operations, Smart Utilities, Market Integration and Cyber Security. Our service offerings around these areas have been developed to address the multifaceted needs of our clients.
Drawing on decades of relevant and repeatable hands-on experience, we minimize the risk and save our clients time and money. A key differentiator in our success is that we are able to quickly assess a situation to decisively pick the best path forward, whether that be a customized version of an existing solution or something entirely new.
Our expertise goes beyond just thinking or talking about best practices; we’ve actually executed on them and put them into action. Our subject matter experts have real life work experience in the field, in the back office, on the phones, in the boardroom, in the data center and in the cloud. We’ve been the owner of the operational responsibility and the bottom line, and we know what’s at stake for our clients. Even though our clients may be facing a once-in-a-career professional challenge, it’s likely that our team has been there before and successfully met that challenge many times.
Strategy is fundamental to success, but if you can’t execute, what’s the point? We approach every assignment holistically. We are strategic thinkers with a passion for identifying the simplest, most value driven expedited solution for our client’s given situation, but we’re also sleeves-rolled-up doers with the skill and drive to bring that solution to life with measurable results.
Along with thinking and doing, we’ve developed a reputation for fixing. We’re seasoned leaders with the competency and confidence to recognize potential problems and resolve them before they impact a project, and frequently, we are called upon to assess existing projects that may have stalled and get them back on track, whether that requires a revised strategy, an adjustment to tactics or both.
Engagement Framework
The fundamental dynamics and business model of the utility industry are evolving as technological developments, growth of new marketplaces and expanding access to information changes how utilities handle generation, transmission, distribution and consumption. For both commercial and residential rate payers, these changes manifest themselves in the form of new service offerings that help customers understand their energy consumption patterns and modify their behavior to use energy in an efficient and sustainable manner. The ultimate progression of this from the consumer’s perspective is mobile control of the wired home and the ability to interact with service providers in real time on the move.
Social media has also given rise to yet another way to communicate with customers and to engage various age groups around preferred interaction methods. Utilligent is leading strategy and design engagements to assist utilities in building solutions to serve customers across multiple devices or preferred contact channels (i.e. landline, email, smartphone, web applications).
On the efficiency and demand management side, utilities are beginning to take definitive steps toward integrating peak load strategies, dynamic pricing and incentive programs into a larger menu of options that can easily be offered in partnership with 3rd party providers who have expertise in technology, consumer goods and customer service. Utilligent is currently supporting the comprehensive structuring of data for large utilities nationally such that 3rd parties can access customer meter usage and behavior analytics in a standardized way. This is a further step toward the “smarter world” and the “internet of everything.”
For network, grid and utility operations, which remain a key core activity for utilities, Utilligent provides a range of services to support our clients in operating, maintaining and replacing these critical assets in a more effective way while also ensuring safety of staff, customers and the public. These engagements focus on leveraging both human and technology assets.
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